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Support

We're here to help you find your soulmate

Get Help Fast

Email Support

Get personalized help from our team

support@getsoulmate.app

Live Chat

Chat with us in real-time

Frequently Asked Questions

Quick Troubleshooting

App Not Loading

Check your internet connection
Force close and restart the app
Update to the latest version
Restart your device

Voice Issues

Check microphone permissions
Test your device's microphone
Ensure good network connection
Try recording in a quiet environment

No Matches

Complete your profile with photos
Add a voice introduction
Expand your discovery settings
Be active on the app daily

Contact Information

Email: support@getsoulmate.app

Response Time: Within 24 hours

Live Chat: Monday - Friday, 9 AM - 6 PM EST

Emergency: For urgent safety concerns, contact us immediately