Introduction
Welcome to Soulmate, the voice AI dating app that helps you find meaningful connections through authentic conversations. Your privacy is fundamental to everything we do. This Privacy Policy explains how we collect, use, protect, and share your information when you use our app and services.
By using Soulmate, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your personal information and being transparent about our data practices.
Information We Collect
Voice Data
As a voice-first dating platform, we collect and process your voice recordings when you:
- Create your voice profile and introduction
- Participate in voice conversations with potential matches
- Use voice commands to navigate the app
- Provide feedback through voice messages
Your voice data is processed using advanced AI technology to facilitate matching and improve our services. We use voice analysis for compatibility matching, conversation quality assessment, and safety monitoring.
Personal Information
- Profile Information: Name, age, gender, sexual orientation, relationship preferences
- Contact Information: Email address, phone number (for verification)
- Photos: Profile pictures and additional photos you choose to share
- Biographical Information: Bio, interests, hobbies, lifestyle preferences
- Verification Data: Government-issued ID for identity verification (if you choose to verify)
Location Information
We collect location data to show you potential matches in your area and provide location-based features. This includes:
- Precise location (when you grant permission)
- General location (city, state/province, country)
- Location history for improving match suggestions
Usage and Technical Data
- App usage patterns and feature interactions
- Device information (model, operating system, unique identifiers)
- Network information and IP address
- Crash reports and performance data
- Cookies and similar tracking technologies
How We Use Your Information
AI-Powered Matching
Our advanced AI algorithms analyze your voice patterns, conversation style, interests, and preferences to:
- Suggest compatible matches based on personality and communication style
- Improve match quality over time through machine learning
- Facilitate meaningful conversations by identifying common interests
- Provide personalized conversation starters and topics
Service Provision
- Create and maintain your profile
- Enable voice conversations with matches
- Provide customer support and respond to inquiries
- Send important service notifications and updates
- Process payments for premium features
Safety and Security
- Monitor conversations for inappropriate content or behavior
- Detect and prevent fraud, spam, and abuse
- Verify user identities and maintain platform integrity
- Investigate violations of our Terms of Service
Improvement and Analytics
- Analyze app usage to improve features and user experience
- Conduct research and development for new features
- Generate anonymized insights about user behavior and preferences
- Test new features and optimize app performance
Information Sharing and Disclosure
With Other Users
Your profile information, photos, and voice introductions are visible to other users as part of the matching process. You control what information to include in your profile.
Service Providers
We work with trusted third-party service providers who help us operate our platform:
- Cloud Storage: Secure storage of voice recordings and user data
- AI Processing: Voice analysis and matching algorithms
- Payment Processing: Secure handling of subscription payments
- Analytics: App performance and usage analytics
- Customer Support: Help desk and user support services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of our users
- Investigate potential violations of our Terms of Service
- Prevent fraud, abuse, or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All voice recordings and sensitive data are encrypted in transit and at rest
- Access Controls: Strict access controls limit who can view your information
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Secure Infrastructure: Our servers are hosted in secure, certified data centers
- Employee Training: Our team is trained on privacy and security best practices
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
Your Privacy Rights
Access and Control
You have the right to:
- Access: Request a copy of the personal information we have about you
- Update: Correct or update your profile information at any time
- Delete: Request deletion of your account and associated data
- Download: Export your data in a portable format
- Restrict: Limit how we process certain types of your information
Voice Data Controls
- Delete individual voice recordings from your profile
- Control who can hear your voice introductions
- Opt out of voice analysis for matching (may limit functionality)
- Request deletion of all voice data associated with your account
Communication Preferences
- Control what notifications you receive
- Opt out of marketing communications
- Choose how we contact you (email, push notifications, etc.)
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Active Accounts: We retain your data while your account is active
- Deleted Accounts: Most data is deleted within 30 days of account deletion
- Voice Recordings: Deleted immediately upon request or account deletion
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- Safety Records: Records of policy violations may be retained for safety purposes
International Data Transfers
Soulmate operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Children's Privacy
Soulmate is intended for users 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy in the app
- Sending you an email notification
- Displaying a prominent notice in the app
Your continued use of Soulmate after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
We are committed to resolving any privacy concerns you may have and will respond to your inquiries within 30 days.